Privacy Policy

Effective Date: 19th October 2023

The Serenity Shed’s privacy policy is here to provide you with the best possible support, advice, and treatment options through The Serenity Shed. Your trust in me is invaluable, and I am committed to safeguarding your privacy and ensuring that your personal information is handled with care.

This Privacy Policy is designed to explain how I collect and process your personal information when providing treatments and maintaining a continued relationship with you. This information might have been collected through my website, phone conversations, email, or in-person interactions related to the services I offer.

1. Your data controller

Name: Dawn Tuff
Email Address: dawn@theserenityshed.co.uk
Postal Address: 1 Harty Avenue, Wigmore, Gillingham, Kent ME8 0NA

If you have concerns about how your data is collected and used, please get in touch with me first so that I can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk). It’s essential that the information I hold about you is accurate and up-to-date. If any of your personal information changes, please let me know.

2. What Information is Collected

I may collect and process the following types of personal data:

Information You Provide: I collect information that you voluntarily provide when you use my website or contact me, such as your name, email address, and any other information you choose to share with me.
Automatically Collected Information: Certain information may be collected automatically about your device and usage of our website, including your IP address, browser type, operating system, and usage patterns.
Cookies and Similar Technologies: Cookies and similar tracking technologies may be used to enhance your experience on my website. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of the website.

3. What Happens with the Information

I collect information to:

Provide you with better services
Maintain internal records
Improve the services I offer
Respond to your queries
Manage our ongoing relationship
Obtain feedback regarding my services
Provide reminders for your treatments

I may also use your information for market research purposes and may contact you via email, phone, or mail. This information helps me customise my website and, in line with your preferences, provide information about treatments, promotions, or special offers that may interest you.

4. Your Choices

You have options:

Request corrections to inaccurate or incomplete personal information.
Unsubscribe from marketing emails or SMS messages by contacting me.
Change your marketing preferences in writing.

5. Data Security

I am dedicated to ensuring your information’s security. Appropriate physical and electronic processes are in place to safeguard your data against unauthorised access or disclosure.

6. Links to Other Websites

My website may contain links to other websites. While they may be of interest, I cannot be held responsible for the protection and privacy of your information on those sites. Please review the privacy statements of linked websites for your own peace of mind.

7. Your Legal Rights

Under Data Protection laws, you have rights regarding your personal data:

Right to be informed about how your information is held and used.
Right of access to see records of your personal information. Right to rectify incorrect or incomplete information.
Right to erasure or “right to be forgotten.”
Right to restrict processing of personal data.
Right to data portability.
Right to object to certain uses of your information.
Rights in relation to automated decision-making and profiling.
Right to lodge a complaint with the Information Commissioner’s Office (ICO).

Thank you for entrusting me with your personal information. Your privacy is important, and I’m here to ensure it is respected and protected.

If you have any questions or concerns about this Privacy Policy or your data, please don’t hesitate to contact me at dawn@theserenityshed.co.uk.

Warm regards,
Dawn Tuff